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How Do I get back-stage passes to an event?
1st Mariner Arena does not have access to back-stage passes for any events that come to the building.
How Do I get a Birthday announced at an event?
Birthday Announcements can be made at Baltimore Blast games. Contact the Blast at 410-732-5278 to make a request. Announcements can not be made at any other Arena event.
Does 1st Mariner Arena accept fan mail or gifts for artists that perform there?
1st Mariner Arena does not accept mail or gifts on behalf of any act that performs in the building. Anything received will be discarded.
What time can I enter the building for an event?
Doors open one hour prior to the event.
Where are the ATM's located?
There is an ATM machine on the second floor on the Baltimore Street side of the building. The other is located outside of the Arena on Baltimore Street. Guests can use that ATM prior to entering the building.
Where is Guest Services located?
Guest Services is located on the second floor, on the Baltimore Street side of the building, across from the ATM.
Are cameras permitted in the Arena?
The general building policy is that professional cameras, video cameras, and detachable lenses are not permitted. However, some shows may allow standard 35mm cameras or disposable cameras. It is best to call the arena the day of the event at 410-347-2020 to find out the exact show policy.
Can I bring food into the Arena?
Patrons may not bring outside food and beverages into the Arena. Concession stands are located throughout the building.
Is smoking permitted in the Arena?
Smoking is permitted outside in designated smoking area only, located on the East (odd section) side of the building on the first level. Please see your nearest usher or guard for access to the smoking area.
Where are the Box Office and Will Call windows located?
The Box Office and Will Call are located on Hopkins Place. The Box Office is open two hours before and until one hour after each event begins.
What are the Box Office hours?
The 1st Mariner Arena Box Office is open Monday through Saturday 10:00 am to 5:00 pm. From July to Labor Day the Box Office is Open Monday through Friday 10:00 am to 5:00 pm.
Can I use a credit card at the Box Office?
Yes, the Box Office accepts Visa, MasterCard, American Express and Discover.
What is Ticketmaster's phone number?
To charge-by-phone call 410-547-SEAT.
Does my child need a ticket?
For most events children who have celebrated their second birthday must have their own ticket. Some shows intended for younger children require children over the age of one to have a ticket such as Sesame Street Live. Check with the Arena or on the event's page of this website for any specific information.
Only one child under the age minimum can be admitted without a ticket per adult. There are no childrens tickets for concerts. Everyone must have their own ticket.
How do I redeem a coupon or voucher for tickets?
Most coupons and vouchers must be redeemed at the 1st Mariner Arena Box Office only. Check the coupon for special instructions.
How do I purchase Accessible seating?
Wheelchair accessible seats for most shows can be purchased through Ticketmaster. All other Accessible seats can be purchased by calling 410-727-7811.
Where is Accessible parking located?
Accessible parking spots are located on every floor of the Arena Garage. You can access the Arena through from the Garage on the second floor.
I have tickets to a concert that was cancelled, what do I do?
Tickets for cancelled shows should be returned to the original point of purchase for a refund. Tickets purchased through ticketmaster.com or by phone will automatically be refunded.
How do I purchase group tickets to a show?
Group discounts are available for most family shows and some concerts. For information and to purchase group tickets call 410-347-2006.
We have tickets to a school matinee, what if school is cancelled?
If school is cancelled in your district on the day of a school show please call Group Services at 410-347-2006 for specific instructions.
We are bringing a bus to the school show, where can we park?
There is limited parking around 1st Mariner Arena. However, busses may unload in front of the building. Traffic officers will direct busses on where to go from there.
What is the closest hotel to 1st Mariner Arena?
There are several hotels in the general vicinity of the Arena. The Wyndham Hotel, Days Inn, Radisson Lord Baltimore, Holiday Inn, Marriott Inner Harbor, Hyatt, Renaissance and Hilton are all within walking distance.
Does 1st Mariner Arena donate tickets to charities?
To request charity tickets please send a formal request on letterhead to 1st Mariner Arena Marketing Department. Once the letter is received it is forwarded on to the promoter of the show.
What is the mailing address for 1st Mariner Arena?
201 West Baltimore Street, Baltimore, MD 21201
Who is SMG?
SMG is a Philadelphia based private management company that runs 1st Mariner Arena. SMG is the world leader in management of public facilities such as arenas, stadiums, theaters, and convention centers. Visit www.smgworld.com for more information.
What if I print more than one copy of my TicketFast® ticket or a photocopy has been made?
Only the first scan of the barcode on the ticket will be allowed entry. Make sure you keep the printed ticket in a safe place, and protect it just like you would any other ticket! If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been scanned, and the second ticket will not be allowed to go to the seats. This issue most often arises when patron's purchase tickets from third party ticket brokers. The Arena always advises patrons to only purchase their tickets from the 1st Mariner Arena box office or from Ticketmaster.
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